The Malcolm Baldrige National Quality Award is the uppermost level of national recognition for performance excellence that a U.S. organization can receive. Currently in its 18th edition, Baldrige Award Winning Quality is still the most widely used and renowned ebook on the Malcolm Baldrige National Quality Award. It offers readers with a simple, yet thorough resource, for understanding the most up-to-date criteria for this prestigious business performance award.
The definitive resource for helping companies attain superlative results, Baldrige Award Winning Quality, 18th Edition: How to Interpret the Baldrige Criteria for Performance Excellence 18th edition, (PDF) is the only ebook on the Baldrige criteria to detail, in straightforward and simple language, examination item, every category, and area to address. From understanding the scoring system to planning for a site visit, it leads you through all stages in the process. Reflecting on the new criteria (2013-2014) that address healthcare and education, this latest 18th edition outlines a complete plan that is appropriate for any company in any industry.
Proposing detailed explanations of each of the 17 “Examination Items” and the 36 “Areas to Address” that compose the seven main categories, the ebook reveals exactly what examiners look for in each area and proposes what you need to include. It also discusses:
- Core themes and values that underlie the award
- Importance of a short- and long-term strategic plan
- How to weigh the significance of the 36 “Areas to Address”
- Records of state award programs based on the Baldrige criteria
- Criteria of leadership and the part of senior management in the award process
- How and where and how to satisfy the requirements for demonstrating effective “process” and “results”
- The importance of the Baldrige scoring scale, and its role in achieving performance excellence
The ebook dedicates a chapter to supplying a concise and clear explanation on how to organize for a site visit from the board of examiners. It explains each facet of the site visit, including its purpose, what a Baldrige examiner looks for, and the questions usually asked during the visit. Complete with rules for preparing charts and graphics, the ebook includes helpful tips to help you avoid common mistakes when completing the application.
“Baldrige Award Winning Quality by Mark Graham Brown delivers perception into what the Baldrige examiners are looking for and consider ‘best in class.’ Moreover, the examples of what other companies are doing are important by providing ideas to deliberate within your own company ― almost a mini-benchmark opportunity. Designs for how to best present your information are helpful and can be used in an everyday organization and tracking of services and processes..”
― Joyce Manigold, Vice President, Human Resources, Shea Homes Arizona
NOTE: The product only includes the ebook, Baldrige Award Winning Quality 18th Edition in PDF. No access codes are included.