Through a unique interdisciplinary perspective on quality management in health care, this textbook McLaughlin & Kaluzny’s Continuous Quality Improvement in Health Care, 5th edition, (PDF) covers the subjects of organizational behavior, operations management, and health services research. With a particular focus on Continuous Quality Improvement (CQI) and Total Quality Management (TQM), the challenges of implementation and institutionalization are addressed using examples from a variety of health care organizations, including hospital laboratories, public health departments, primary care clinics, and academic health centers. Significantly revised throughout, the 5th Edition offers a greater focus on application techniques, and features 14 chapters in lieu of the prior edition’s 20 chapters, making it an even more effective teaching and learning tool. New chapters have been incorporated on Lean Six Sigma (6), Implementation Science (3), and Classification and the Reduction of Medical Errors (10).
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