Earlier titled Quality Control, the field’s most accessible introduction to quality has been retitled and revamped to emphasize quantitative aspects of quality improvement. New chapters on Six Sigma, Lean Enterprise, Experimental Design, and Taguchi’s Quality Engineering have been included, and Besterfield’s Quality Improvement, 9th Edition, (PDF) features comprehensive coverage of fundamental statistical quality improvement concepts. A practical state-of-the-art approach is highlighted throughout, and adequate theory is presented to make sure that college students develop a strong understanding of basic quality principles. To increase accessibility, probability and statistical techniques are offered through simpler math or developed via charts and tables. As with prior editions, this textbook is written to cater a widely diverse audience of students, including the increasing number of “math shy” individuals who must play major roles in quality improvement.
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